Maybe I am wrong...

With Marc being deployed and a new baby at home...
We decided that we would get his picture taken every month for the first year.

We went to Sears and we have THE BEST photographer working with Broxton.
He really likes her and she takes her time with him...
They work great together.

Well, we PURCHASED the Super Saver Card.
That card entitles us to:
(at each visit)
FREE sitting fee
FREE 8 x 10
and finally, Buy One Get One free on each portrait sheet.

Like I said, we go EVERY SINGLE MONTH
They gave us a coupon for 1 FREE portrait sheet.
(With a note saying THANK YOU for your business.)

They were also giving us a 20% military discount (Talk about awesome!)

For Halloween, Broxton came in 5th place in the contest.
(So, he won a FREE collage portrait)

When we went for his 9 month picture.....
We were told:
~ No longer honoring military discount with Super Saver Card
~ Will not honor the coupon for being a loyal customer with the FREE 8 x 10 Picture that I should get with my Super Saver Card (that I paid for)
I can get one or the other...
~ Will not honor the FREE collage I won (through the contest) with the FREE 8 x 10 Picture that I should get with my Super Saver Card (that I paid for)
Once again, one or the other...

Every month...
We get the FREE 8 x 10 picture, for our photo album (we have 4 hanging in his room)
Then, we buy PLENTY more to send to family and friends that do not get to see him that often.

Now, do not get me wrong, I understand the economy and that everyone is hurting, including businesses...
But, the fact that I won a free collage and got a coupon for being a LOYAL customer...
Well, I think you should be able to combine them for that...
I understand not being able to combine other coupons/codes...

Am I wrong? Maybe so...
But I think I am being fair...

Let me know what you think.

Comments

  1. MelissaNovember 25, 2009 at 2:59 PM

    We used to take DS for Sears portraits when he was little. I agree that they should honor the rewards and prizes they gave you!

    ReplyDelete
  2. NatalieNovember 25, 2009 at 4:27 PM

    WHAT? We went to the Sears here for our family pics this year... FYI the pics every month is an awesome idea given Marc is away. Anyway I was happy with the lady and the turn out of the pics. However it was a jip really. I had the coupon they put out for free sitting, and on the coupon it said I COULD combine it with a free 11X14 any pose or 8X10 collage. Well as we were getting finished up and selecting the packages, I was told I couldn't get both??? Well I of course argued given my coupon was with me and she finally gave in. But it was unreal, OH and their prices are not that great I don't think. I wanted just a CD so I can just print the ones I want, BUT just the CD is $119, BUT if I ordered any package the CD came with it for free. I was not happy with it any options but had to pick something. Walmart is the same way. Next year I hope I can afford a professional photographer to come to our home like we did the year before. But those aren't cheap either LOL

    ReplyDelete
  3. Lorie ShewbridgeNovember 27, 2009 at 7:48 PM

    I think that it is ridiculous the way you were treated... and they can look up your records to SEE how faithful a customer you are. I suggest you call their main customer service dept. and get them to take care of your situation, ESPECIALLY since Marc is away in the Military!
    Then I think you should tell whoever you talk to at customer service that HOWEVER the situation is resolved (good or bad), you will tell ALL the Military families you know AND post it on your blog.
    Hope it all works out to your good.

    ReplyDelete

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